Privacy Policy

1. Introduction

Welcome to Relish Chefs, a private chef booking platform operated by Mountain Relish, a micro-entrepreneur business registered in France.

We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or use the Relish Chefs website and services.

For the purposes of applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), Mountain Relish is responsible for the processing of personal data described in this Privacy Policy.

Data Controller

Mountain Relish

6 Rue Basse

34360 Berlou

France

SIRET: 513 803 783 00010

When we refer to "we", "us" or "our" in this Privacy Policy, we mean Mountain Relish operating the Relish Chefs platform.

2. The Information We Collect

Depending on how you use Relish Chefs, we may collect and process the following categories of personal data.

Information provided when creating an account

If you create a client or chef account, we may collect information such as:

• Your name
• Email address
• Telephone number
• Password or account authentication information
• Profile information
• Profile photograph
• Other information you choose to provide as part of your account

Client and booking information

If you use Relish Chefs to enquire about or book a private chef, we may collect:

• Your name and contact details
• Booking dates
• Booking location
• Number of guests or other booking-related information
• Dietary requirements and food preferences
• Special requests
• Other information you choose to provide in connection with your booking

Some dietary requirements may constitute information relating to health or other sensitive personal data under applicable data protection law. We only process such information where necessary for the purpose of arranging and delivering the requested service and in accordance with applicable data protection legislation.

Chef information

If you register as a chef or create a chef profile, we may collect information such as:

• Your name and contact details
• Professional information
• Information about your culinary experience and services
• Profile photograph
• Photographs of dishes and food prepared by you
• Menus and service information
• Availability and location
• Other information you provide for the purpose of creating and managing your chef profile

Some information may be displayed publicly on the Relish Chefs website to allow potential clients to discover and book a chef. This may include your profile photograph, photographs of dishes, menus, professional information and other content you choose to provide as part of your chef profile.

Reviews and other content

If you submit a review of a chef or other content to Relish Chefs, we may collect and publish that information as part of the website's services.

Depending on how reviews are configured, your name, profile information or other details associated with your account may be displayed alongside your review.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

• To create and manage client and chef accounts
• To provide and operate the Relish Chefs platform
• To facilitate enquiries and bookings between clients and chefs
• To communicate with you about your account, enquiries and bookings
• To provide relevant booking information to a chef when a client wishes to proceed with a booking
• To allow chefs to communicate with clients in connection with a booking
• To display chef profiles and related information on the website
• To publish and manage reviews
• To administer commissions payable to Mountain Relish by chefs
• To issue invoices and maintain appropriate business and financial records
• To respond to questions and customer service requests
• To maintain and improve the website and our services
• To monitor and analyse website usage where appropriate
• To prevent fraud, misuse or security threats
• To comply with legal and regulatory obligations
• To send marketing communications where you have provided the appropriate consent

We will only use your personal data for purposes that are compatible with the purpose for which it was originally collected or where otherwise permitted by applicable law.

4. Sharing Your Personal Data

We respect the privacy of our users and do not routinely sell or share personal data with unrelated third parties for their own marketing purposes.

However, in order to provide the Relish Chefs service, we may share relevant personal information in the following circumstances.

Sharing information with a selected chef

When a client chooses to proceed with a booking with a particular chef, we may provide that chef with relevant information about the client and booking.

This may include information such as:

• Client name
• Contact details
• Booking dates
• Booking location
• Number of guests
• Dietary requirements and food preferences
• Special requests
• Other information reasonably required to arrange and fulfil the booking

The information shared will be limited to what is reasonably necessary for the chef to communicate with the client and provide the requested service.

Service providers

We may use trusted third-party service providers to help us operate Relish Chefs. These may include providers of:

• Website hosting
• Cloud storage and databases
• Email and communications services
• Analytics services
• Website security
• Technical support
• Other services necessary to operate and maintain the platform

Where these providers process personal data on our behalf, we will take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection law and that appropriate contractual and security measures are in place.

Legal requirements

We may disclose personal data where necessary to:

• Comply with a legal or regulatory obligation
• Respond to a lawful request from a competent authority
• Establish, exercise or defend legal claims
• Protect the rights, property or safety of Mountain Relish, our users or others
• Detect or prevent fraud or other unlawful activity

5. Payments

Current payment arrangements

At the launch of Relish Chefs, clients will pay private chefs directly for services arranged through the platform.

Mountain Relish does not currently process or hold client payments through the Relish Chefs platform.

Mountain Relish may receive information necessary to administer its commercial relationship with chefs and to calculate and invoice commissions relating to bookings.

Future payment arrangements

We may introduce payment processing directly through the Relish Chefs platform in the future.

If this occurs, this Privacy Policy will be updated as necessary to explain how payment information and transaction data are collected and processed.

Where payments are processed through a third-party payment provider, payment information may be processed directly by that provider in accordance with its own privacy policy and terms.

Mountain Relish will not unnecessarily collect or store full payment card details where payment processing is handled securely by an appropriate third-party payment provider.

6. Marketing Communications

We may send you marketing communications about Relish Chefs, our services, offers, news or other information that may be relevant to you where you have provided the appropriate consent or where otherwise permitted by applicable law.

You can unsubscribe from marketing communications at any time by:

• Following the unsubscribe instructions included in the relevant email; or
• Contacting us directly.

Unsubscribing from marketing communications will not affect essential service communications relating to your account, bookings, transactions or other matters necessary to provide the services you have requested.

7. Legal Bases for Processing

Where the GDPR applies, we process personal data on one or more of the following legal bases:

Performance of a contract

Where processing is necessary to provide services you have requested, including creating an account, arranging bookings or managing a relationship with a chef or client.

Legitimate interests

Where processing is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.

This may include operating and improving our services, maintaining website security, preventing fraud and managing our business.

Consent

Where we ask for your consent to process personal data, such as certain marketing communications or, where applicable, the processing of certain categories of sensitive personal information.

You may withdraw your consent at any time where processing is based on consent.

Legal obligations

Where processing is necessary for us to comply with a legal or regulatory obligation.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including for the purposes of providing our services, maintaining business records, resolving disputes and complying with legal, accounting and regulatory requirements.

In general, user data may be retained for as long as it is legally or operationally necessary.

When personal data is no longer required, we will take reasonable steps to securely delete it or anonymise it.

Certain information may need to be retained for longer periods where required by applicable law, including financial and accounting records.

9. Data Security

We take reasonable technical and organisational measures to protect personal data against:

• Unauthorised access
• Accidental loss
• Destruction
• Alteration
• Unauthorised disclosure
• Other unlawful or unauthorised processing

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

10. International Data Transfers

Some of the third-party service providers we use may process personal data outside France or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

Where required, we will rely on appropriate safeguards, which may include an adequacy decision, Standard Contractual Clauses or another legally recognised transfer mechanism.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal data, including:

• The right to access your personal data
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to request restriction of processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

You may also have the right to provide instructions concerning the retention, deletion and disclosure of your personal data after your death, where provided for under applicable French law.

These rights are subject to certain legal limitations and exceptions.

To exercise your rights, please contact us using the contact details provided below.

We may need to request additional information to verify your identity before responding to a request.

12. Automated Decision-Making and Profiling

We do not currently use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

If this changes in the future, we will update this Privacy Policy and provide any information required by applicable data protection law.

13. Third-Party Websites and Services

The Relish Chefs website may contain links to or integrations with third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. Cookies and Similar Technologies

Relish Chefs may use cookies and similar technologies.

The specific cookies, analytics technologies and third-party tracking services used by the website will be described in our separate Cookie Policy.

Our Cookie Policy will explain:

• Which cookies are used
• Why they are used
• Which cookies are essential to the operation of the website
• Which cookies require your consent
• How you can manage or withdraw cookie consent

This section and the separate Cookie Policy will be updated once the website's technical configuration has been confirmed.

15. Children's Privacy

Relish Chefs is not intended for use by children and our services are directed towards adults.

We do not knowingly collect personal data from children without appropriate legal grounds or parental or guardian involvement where required by law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services
• The way we process personal data
• Legal or regulatory requirements
• The functionality of the Relish Chefs platform

When we make significant changes, we will take reasonable steps to notify users where appropriate.

The "Last updated" date at the top of this Privacy Policy indicates when the policy was most recently revised.

17. Contact Us

If you have any questions about this Privacy Policy, how we use your personal data, or if you wish to exercise your data protection rights, please contact:

Mountain Relish

6 Rue Basse

34360 Berlou

France

SIRET: 513 803 783 00010

Email: info@mountain-relish.com

18. Right to Lodge a Complaint

If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve your concerns.

You also have the right to lodge a complaint with the relevant data protection supervisory authority.

For a business established in France, the relevant supervisory authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).

Further information about your data protection rights and how to make a complaint can be found on the CNIL's website.